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AI & Digital Transformation

Technology is advancing faster than many critical infrastructure organizations can adapt. Operators are turning to AI and digital capabilities to achieve measurable results with less risk and better optimization.

ARTICLE

Balancing Empathy and AI: Preserving Humanity in the Utility Analytics AI Journey

As AI continues to transform the utility industry, how do we ensure humanity isn’t left behind?

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Prioritizing AI and Digital Investments That Deliver ROI

As AI expands the universe of options, leaders must quickly pinpoint the use cases that matter, operationalize them safely and prove ROI. From AI-powered predictive maintenance and inspections to intelligent workflows and copilots for field and control room teams, we help organizations pinpoint what drives value while turning insights into smarter decisions and measurable results.

Changing consumer demands, more complex operating environments and the need for better data are presenting significant opportunities to get value from digital and AI investments. Leading critical infrastructure organizations focus on capabilities that blend modern tools with disciplined change management and process improvement. By embedding AI into asset management and bringing user-centered digital solutions to the field, we can support the tech that meets people where they work and accelerate adoption.

Drawing on our experience with critical infrastructure, we integrate AI capabilities into operations to modernize systems, minimize risk and empower smarter decision-making. From predictive models and grid analytics to AI-powered copilots and automation, our approach reduces downtime, increases visibility and improves efficiency. We partner with you to design feedback loops where business strategy governs digital investment, reinforced by responsible AI and data governance practices. The result? Streamlined processes, solid data strategy, and insights that enable confident, future-focused decisions.

Explore our growing library of key topics and perspectives on how AI and digital adoption are reshaping critical infrastructure, with insights that offer practical guidance to help you navigate what’s next.

Case Studies

Building a Data Platform for Operational Analytics

Virginia-based Rappahannock Electric Cooperative (REC) needed a data platform to enable self-service operational analytics and support a data-driven culture. The solution developed by 1898 & Co. involved ingesting key operations data sources such as meter data, substation operations, distribution topology and billing details. The result was a platform that identifies system electrical losses and serves as a catalyst for future analytics use cases.

Digital Transformation Project for Northeast Utility Yields Significant Operational Efficiencies

A computerized maintenance management solution (CMMS) implementation for a large Northeastern utility has enabled operational staff to view digital twins of physical components and equipment running a network of pump stations. The result has been significant efficiencies as well as much-improved ability to monitor, predict and respond to operational issues. Asset and analytics templates can drive efficiencies via Asset Framework.

Comprehensive Software Solution Streamlines Transmission System Modeling for LG&E and KU

Louisville Gas & Electric and Kentucky Utilities (LG&E and KU) must annually gather data on updated load forecasts, generation resources, current transmission system information and planned transmission system projects within a 10-year planning horizon in order to build a digital model of the transmission system. As a registered transmission planner, LG&E and KU is responsible for collecting this data and updating the model annually to satisfy the NERC MOD-032 requirement. A robust software solution is streamlining this complex and burdensome requirement.

Turning Data into Action With Project Management Tools

FirstEnergy’s project pipeline is essential to continue serving its 6 million customers reliably. In need of an integrated suite of project management tools — tailored and automated across the utility — FirstEnergy sought assistance for implementation, while striving toward efficient internal processes and project completions.

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Insights & News

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From Dashboards to AI: Avoiding the Same Hype Cycle and Building Value

ARTICLE

Bringing Insights to Power Utilities With Edge Intelligence

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Strategic Considerations for Modernizing OT Networks

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Digital Transformation Drives Efficiency in Manufacturing Enterprises

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Data-Driven Asset Management Can Transform Ports Into Smart Ports

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Citizen Developers, Agile Methodology and People Change Management for Digital Transformation

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