The cost of the new water supply will be borne jointly among the six partnering municipalities, though Joliet is the largest and will be responsible for funding about half of the project.
For Joliet, the water supply conversion will come with other key project elements, such as a water main replacement program to reduce water losses from its distribution system. The multiyear project will include auditing provisions aimed at reducing unaccounted water flow (i.e., system losses) to less than 10% of the total flow.
Focus on Affordability
The new water supply project is an enormous undertaking that has required in-depth analysis of the financial impacts on the utility and its ratepayers. Backed by 1898 & Co. financial planning, Joliet began phasing in programmatic rate increases in 2019 to strengthen the utility’s cash flow and help mitigate the need for larger rate increases later.
A recent follow-up study by 1898 & Co. updated the financial plan to reflect more detailed water supply design cost estimates and other changes. A four-year plan was adopted in 2023 that authorizes annual increases through 2027, while also restructuring water rates to soften the impact for lower income households. The rate restructuring included implementing a fixed fee that increases in accordance with meter size, improving cost recovery from larger connections. Residential volumetric rate blocks were redesigned to include an expanded initial block, providing a basic level of service at a more affordable price. Further, an additional third block was added to the inclining block rate structure to improve cost recovery from high-volume residential connections.
The new rate program also expands eligibility for residential rates to include rental households, who previously paid higher commercial rates. The program also streamlined Joliet’s senior discount program. To further address affordability concerns, Joliet’s water turn-on fee policy was reviewed. This fee was commonly applied to accounts following service shutoffs for nonpayment, a charge that made it more difficult to restore service for low-income households. The solution adopted by the city was to eliminate the fee if service was reconnected during normal business hours. If reconnection is performed outside of normal business hours, a $100 fee is assessed, which is still lower than the previous fee.
Connection fees also were analyzed and a proposal to increase those charges for new accounts was adopted, helping to reduce the revenue that would otherwise be provided by ratepayers. This adjustment improved equity in recovering the cost of capacity being made available to new residential and commercial connections.
Collectively, these steps help mitigate increasing water costs for households of limited economic means.
Education Is Key
The redesigned rate structure is aimed at improving equitable cost recovery, while maintaining fairness and affordability to those households least able to absorb the higher costs of new water supplies. The rate program aims to incentivize and encourage conservation and is supported by the city’s education efforts in providing tips and suggestions on using less water.
Though the three-tier rate blocks are set to maintain moderate costs for water usage below 300 cubic feet, rates begin to ramp up progressively for usage in second- and third-tier blocks. Joliet launched an online portal that provides real-time access to water use data, empowering customers to adjust their water use if it appears that their usage may extend into a higher-cost rate block.
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